Privacy Policy
TP Tools & Equipment respects your privacy and the security of your personal information. For this reason, we have updated our Privacy Policy (policy) as of Oct. 3, 2024. It describes the information that we collect, how we use it and what choices you have. Please check back for updates. This policy applies when you access our websites and mobile applications, such as when you place an order or request a catalog, submit a site review, contact us by phone, email, and chat or connect with us in any other manner.
We work hard at TP Tools & Equipment to ensure the privacy of your personal information because we base our business on the trust that you place in us. The safety and security of your personal information is our top priority. We do not rent or sell your personal information to marketers or others. Information that you choose to supply is used for the primary purpose of servicing your account in an efficient and orderly manner. We also may use anonymous information provided by your browser to improve customer experiences across our catalog, call center, tech line, and website.
This Privacy Policy (policy) describes the collection, use, disclosure, retention and protection of your personal information by Tip Plus Corp., dba TP Tools & Equipment, also referred to in this document as “TP Tools”, “us”, “we”, “our”, etc. By using this website and / or choosing to submit personal information, you consent to the collection, use, disclosure, retention and protection of your personal information described in this privacy policy. If you do not agree with this policy, do not use this website or submit personal information to us.
TP Tools collects certain information from and about its user in three ways: directly from our website server logs, the user, and with cookies and other related technologies. When you visit our website, for example, we may track information to administer the site and analyze its usage for the purpose of serving our visitors and customers better.
We may collect Personal Identifiable Information (PII)
and Non-Personal Identifiable Information (Non-PII) from you when you visit our website.
Typical PII that you may provide to us includes:
- Name
- Mailing Address
- Email address
- Phone (or mobile) number
- Birth date and birth month
- Credit/debit card number
- Purchase/return/exchange information
- Registry or list information
- Photos that you may submit with a product review posted to our website.
Non-PII, mostly technical details your browsers automatically sends us, includes:
- Internet Service Provider (i.e. yourproviderdomain.com);
- Internet Protocol (IP) address of the device your using;
- Date and time of your visit;
- Internet address of the site from which you navigated directly to our website;
- Browser and operating system used;
- Screen size and whether Java is installed, and Search terms and navigation paths you used during your visit.
- Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information)
- How you use our sites and mobile applications, search terms, pages you visit on our mobile applications and application performance, as discussed further below.
- Geo-location.
We will not disclose PII we collect from you to third parties without your permission, except to the extent necessary including:
- To fulfill your requests for services.
- To protect ourselves from liability.
- To use in marketing and advertising.
- To respond to legal process or comply with law, or in connection with a merger, acquisition, or liquidation of the company.
Information you provide about a third party
Visitors who use the Email A Friend feature to communicate with third parties should be aware that the names and email address data you provide may be included in the email message. This third-party information, however, is used only to send the Email A Friend message and is not used in future marketing messages.
To enrich and optimize your online experience, TP Tools may use browser and mobile-based cookies, similar technologies and services provided by others to display personalized content, appropriate advertising, store your preferences on your computer, and track how you engage with our website. For example, TP Tools uses technologies such as Google Analytics 4 and Google Ads. For details on these services, refer to “How Google uses information from sites or apps that use our services,” located at https://policies.google.com/technologies/partner-sites.
Generic information about how visitors engage with our website may be collected by using various methods including:
- Cookies - A cookie is a small data file, or string of information, that is placed on your computer or mobile device when you visit certain website such as TPtools.com. Cookies are used for various reasons including: counting visitors, identifying user preferences, and tracking navigation paths on the associated website. Cookies do not provide us with access to your computer or device, or any personal information about you. Although you may delete, disable or refuse cookies while visiting our website, please be aware that certain services or features may not be available or function properly without them. For example, you may not be able to add an item to your shopping cart or proceed to checkout, or use any TP Tools services that require you to sign into your online store account.
- Web Beacons - A web beacon is a tiny, often-transparent graphic image that is placed on a website or in an email and used to monitor the behavior of the user visiting the website or receiving the email. Beacons are often used in combination with cookies.
- Embedded Scripts - An embedded script is programming code that is designed to collect information about your interactions with a website (i.e. links you click on, length of time spent on a page, referring site, etc.). The code is temporarily downloaded onto your computer or device from our web server or a third-party service provider. These scripts are active only while you are connected to the websites, and deactivated or deleted thereafter.
- Mobile Device Identifiers - Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information).
How to manage your cookies
The Help feature on most browsers will tell you how to accept all cookies, prevent your browser from accepting new cookies, configure the browser to notify you when you receive a new cookie, or disable cookies completely. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to TP Tools’ use of cookies and related technologies.
AUTOMATED INFORMATION WE COLLECT
We may collect information collected automatically with information we already have about you in order to identify you as a TP Tools guest, and to improve your experience. If we are able to identify you as a TP Tools guest we may, for example, link your activity on our desktop website to your activity on one of our mobile applications. This allows us to provide you with a personalized experience regardless of how you interact with us – online, mobile, on phone, etc.
In order to provide the best guest experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how users shop on our website, on our mobile applications, and on our phone system, the performance of our marketing efforts, and your response to those marketing efforts.
TP TOOLS AUTOMATED COLLECTION
We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with us or third parties that use our services. This information helps us recognize repeat users, customize their website experience, store items in their cart between visits and make our marketing messages more relevant. Examples of this information include but are not limited to pages you visit, ads you click on, type of browser/device/hardware, purchase information, IP based geographic location and search terms. These technologies also enable us to prevent fraud or other harmful activities.
We may also allow third-party companies to place tags on our digital properties. The tags may collect information from cookies placed by other third-party companies. Our privacy policy does not cover these third-party companies. Please contact these third-party companies directly for more information about their privacy policy and your choices regarding the tags and the information collected by the tags.
These third-party companies include, for example: Constant Contact, CardPointe, Google Ads, Google Analytics 4, Google Tag Manager, PayPal, and Yotpo Reviews.
CROSS-CONTEXT AND CROSS-DEVICE IDENTIFICATION, ADVERTISING, PERSONALIZATION, AND ADVERTISING ATTRIBUTION
CROSS-CONTEXT - We may merge data collected from our own websites and mobile apps. Examples of the data collected by us or by third party companies include: cookie IDs, device Advertising IDs; transactions and browsing history; your interaction with our online and mobile advertisements, including advertisements we serve within our emails; information about ads we serve, such as which ad was served, your interactions with the ads, and the URLs where the ads are served from marketing partners such as Google; the email address we have on file for you; any registry information you have provided us; demographic and other information regarding your likely commercial interests from third parties; and telephone transaction data.
This combination of data enables us to see users’ and Guests’ online activity on TP Tools websites on desktop and mobile devices, and interactions with our online and mobile advertisements, to create a single set of information from all of the various contexts with which we or our partners interact with you, and to understand how well TP Tools’ advertisements perform in terms of translating to transactions online, on TP Tools’ phones and in store. It also helps us improve our users’ and guests’ experience by delivering more personalized advertising, including possibly email advertising, social media advertising, and paid search advertising, and helps us to create more personalized website and mobile experiences.
CROSS-DEVICE - We may also link your various devices so that content you see on one device can result in relevant advertising on another device. This allows us to deliver more relevant and consistent advertising to you (for example, if you purchase a product on our website using your desktop, we are able to avoid showing you an advertisement on the same product on your tablet. Instead, we may show you an ad on your tablet for complimentary products to the one you just purchased on our website). We also measure the performance of such ads and deliver information on advertising performance to our advertising partners in aggregate form.
The Non-PII your browser sends us provides anonymous, statistical information that can be used to improve our website and services, enhance your shopping experience and keep the website secure. While most data collected via your browser is non-identifying, some data may be associated with you. The latter is treated as personal information.
For example, TP Tools may use your non-PII information to:
- Understand your shopping needs and preferences and provide consistent, personalized services and experiences across our tech line, call center, catalog, store and website.
- Resolve problems and improve our website, products and services.
- Enhance your shopping experience.
- Analyze trends and statistics.
- Protect the security or integrity of our websites and our business.
We use the PII you submit to us to fulfill customer service functions related to your questions, catalog requests and shopping orders. TP Tools may also use your PII to send you promotional offers and to respond to other customer service issues (i.e. Back In Stock notice, Wish List reminder, etc.).
For example, TP Tools may use your PII information for:
Product and Service Fulfillment
- Process, fulfill and manage purchases, orders, payments, and returns/exchanges, including sending you emails to confirm your order status and shipments.
- Respond to requests for information about our products and services in our catalogs, on our websites or mobile applications, or to otherwise serve you.
- Connect with you regarding guest service via our product reviews, social media, internet chat platforms, or text messages.
- Provide services such as a Wishlist that the consumer can choose to share.
- Verify your billing and shipping address on orders. We require that the billing address to match the address on your credit card statement. If the shipping address is different, please contact your credit card company to add an alternate shipping address to your account. This will help prevent delays in processing your order.
- Communicate with you and to send you information by email, postal mail, telephone, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications (see Your Choices / Options below).
- Deliver catalogs, promotions, offers, newsletters, e-mails, mobile messages, and social media notifications.
- Provide interactive features of the website or mobile applications, such as product reviews.
- Use marketing communications about promotions, events, company information, products or services which may include personalized ads, cross-contextual advertising, and retargeting.
- Administer and fulfill promotions.
Internal Operations
- Improve the effectiveness of our website, mobile experience, customer care experience, products, services, and marketing efforts
- Conduct research and analysis
- Perform other business activities as needed, or as described elsewhere in this policy
Prevention of Fraud and Other Harm
- Prevent fraudulent transactions, monitor against theft and otherwise protect our guests and our business.
Legal Compliance
- Ensure legal compliance in response to a subpoena, court order or other governmental request.
ADVERTISING, PERSONALIZATION, AND ADVERTISING ATTRIBUTION - TP Tools participates in behavioral advertising practices where ads target specific audiences based on interests, interactions with our company, and search history. We may use Google Ads to display personalized ads tailored to your individual interests based on how you browse and shop online, as well as to provide advertising-related services such as ad delivery, reporting, attribution, analytics, and market research.
We may allow third-party companies (i.e. Google Ads and Google Analytics) to collect certain information when you visit our websites or use our mobile applications. This information is used to serve ads for TP Tools products or services when you visit our websites. These companies may use non-personally-identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g., static IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you or advertising-related services, such as ad delivery, reporting, attribution, analytics, and market research. These parties typically use a cookie, web beacon or other similar tracking technologies to collect this information.
Do-Not-Track Signals - Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals, but we do provide you the option to opt out of interest-based advertising. To learn more about IBA or to opt-out of this type of advertising, visit the Network Advertising Initiative website and the Digital Advertising Alliance website. Options you select are browser- and device-specific.
User Experience Information - In order to improve customer online and mobile shopping experiences, help with fraud identification, and assist our customer service representatives in resolving issues shoppers may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g. information entered during checkout process), browser and device information.
Social Media - TP Tools engages with customers on multiple social media platforms (i.e. Facebook, Google, YouTube, Yotpo). If you contact us on one of our social media platforms, request customer service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.
The safety and security of your personal information is our top priority. To prevent unauthorized access and / or disclosure of your information, we have implemented strong physical and electronic security practices.
Security Methods
We maintain administrative, technical, and physical safeguards to protect your personal information. We do not store your bank or credit card information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, mobile application, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse. For example, please do not ever send credit card information via an email message, as email communications are not always secure.
Children’s Personal Information
We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under the age of 16. No one under age 16 may provide any personal information on the website. If you are under 16, do not use or provide any information on this website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.
We do not sell, rent, or lend our mailing list to anyone. This has been our policy since the start of our company and it continues to this day. We do NOT share your personal information with any company, person or entity for purposes other than customer service, order fulfillment, marketing or legal compliance. For example:
Service Providers - We may share your information with our service providers who manage our customer data and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, appropriating advertisements, processing product reviews, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
Legal Requirements - We may disclose certain information about you, however, if compelled by laws or regulations or in response to a subpoena, order, or government request, or to protect the rights of TP Tools & Equipment or others.
Elsewhere at Your Direction - At your direction or request, or when you otherwise consent, we may share your information.
Sharing Non-identifiable or Aggregate Information with Third Parties - We may share non-identifiable or aggregate information with third parties for lawful purposes.
Business Transfers – Related to the sale or transfer of some or all of our business assets, we may transfer the corresponding information regarding our guests. We also may retain a copy of that guest information.
TP Tools wants to communicate with you only if you want to hear from us. When you complete a form or provide your details on our website, you will see an option box enabling you to opt-in to receive marketing communications from us by email. Selecting this opt-in box allows us to email you about exclusive offers, special events, and the newest product information. If you prefer not to receive promotional materials, ensure the box is unchecked before submitting the form.
Email is used to confirm that your order has been received by our system. With your consent, we may use these addresses for periodic notification purposes. If you choose not to receive email from us, simply leave the box unchecked during the checkout order or catalog request process. If you select this opt-in box, you may periodically receive special offers or upgrade information regarding Tip Plus products only.
Current email subscribers who no longer want to receive promotional materials, such as offers and sales, should contact Customer Service. Please be sure to provide your full name and email address you provided when registering with us or placing an order. If you ask us to remove your name from our marketing lists, we will honor your opt-out request promptly — usually within 10 business days.
To opt out of receiving TP Tools marketing via:
- Email - If you do not wish to receive promotional e-mails from us, you may see the “How to Contact Us” section below or view the Contact Us page. You also have the ability to click on the Unsubscribe link at the bottom of any email from TP Tools.
- U.S. Postal Mail – If you prefer not to receive our offers or catalogs, or you are receiving duplicates, you may see the “How to Contact Us” section below or view the Contact Us page. We will key our system accordingly.
- Telephone - Contact Customer Service. You may see the “How to Contact Us” section below or view the Contact Us page
To opt out of Cookies, Other Tracking Technologies and Interest-Based Advertising
Many browsers are set to accept cookies by default. You may be able to set your browser to disable cookies, or alert you when cookies are being sent. Many mobile devices allow you to disable the ability for certain geolocation information, such as GPS information, to be collected from your mobile device. If you disable cookies or refuse to accept a request to place a cookie, it is possible that some parts of our website will not function properly, and the advertising you receive when you visit our websites or other online platforms may not be tailored to your interests. Certain options are browser- and device-specific.
See below for more ways you can manage your online privacy and data settings:
- Cookies: You can adjust your browser to control cookies to require your affirmative acceptance for new cookies, automatically reject cookies and/or delete or disable existing cookies. How you do so depends on the type of cookie and the browser that you are using. The help function of your browser should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features. See Google Help to Turn cookies on or off, https://support.google.com/accounts/answer/61416 or https://tools.google.com/dlpage/gaoptout
- Google Analytics: We may use Google Analytics on our website to help us understand how you and other visitors use our website. You can learn about how to opt out of Google Analytics here, https://tools.google.com/dlpage/gaoptout
- Google Ads: This website uses Google Ads’ free conversion tracking features on certain pages. If you contact us online, the destination page will have code on it that will help us understand the path you took to arrive on that page. We may also use Google Ads remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. Such personalized advertisements could appear on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits. Any data collected will be used in accordance with our own privacy policy and Google's privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page at https://safety.google/privacy/ads-and-data/. If you do not wish to receive this type of personalized advertising from us in the future, you can also opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page by visiting, respectively, https://myadcenter.google.com/ or https://thenai.org/opt-out/
- Facebook: We may use Facebook cookies to target ads to you. You can learn about how to opt out of receiving targeted advertisements from Facebook here, https://accountscenter.facebook.com/ads/
- Email Tools: You can also change your email settings to block the automatic download of images in email messages, as such images may contain technologies that help us understand how you interact with the message. To learn more about changing your privacy and data settings, use the help feature in your email application.
- Geo-Location: You may prevent your mobile device from sharing your location data by adjusting the permissions on your mobile device or within the relevant app.
California Privacy Rights - State of California residents have the legal right to request information about third party access and use of personal information in the previous year. In your request, please verify that you are a California resident and provide a current California address for our response. You are limited to one such request per calendar year. You may see the “How to Contact Us” section below or view the Contact Us page.
You may review certain personal information related to your use of our website by signing into MyAccount with your username and password. Information you may update includes your:
- Name
- Birthday month and day
- Contact information
- MyAccount Password
- Marketing / newsletter preferences
- Wish List items
- Shipping addresses
You may also review your order history details. Payment information, however, is not available because we do not ever save your bank or credit card details.
We strive to collect and use only what PII and Non-PII that we need to provide excellent customer service, fulfill your orders, customize ad offerings, improve your shopping experience and maintain our website security. Should you seek access to other types of personal information not mentioned above that you believe TP Tools may have, you may see the “How to Contact Us” section below or view the Contact Us page.
You may contact us any of several ways:
Write us at our Mailing Address:
Tip Plus Corp., dba TP Tools & Equipment
7075 State Route 446
PO Box 649
Canfield, OH 44406
Call Toll Free - 1-800-321-9260
Weekdays 8 a.m. - 6 p.m. EST
Saturdays 9 a.m. - 3 p.m. EST
Email - View the Contact Us page to send us an email.
Fax - 330-533-2876
The TP Tools & Equipment website may contain links to other websites. Please be aware that we have no control of websites outside of the tptools.com domain. If you provide information to a website that we link to, note that we are not responsible for its security. We recommend using caution when submitting data to websites and reading the other website's privacy policies.
TP Tools may change this privacy policy from time to time. If we make changes, we will notify you by revising the Effective Date at the top of the page in the “effective date” section. We encourage visitors to frequently check this page for any changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.